EnglishAt ShinyGem, we are committed to providing you with a seamless shopping experience, including reliable shipping and hassle-free returns. Please read our policies below for detailed information.
Shipping Policy
- We ship worldwide. Shipping costs vary depending on the destination and will be calculated at checkout.
- Orders are typically processed within 1-3 business days. During peak seasons, processing may take longer.
- Shipping times depend on your location. Domestic orders within China usually take 3-7 business days, while international shipments can take 7-21 business days depending on customs and local carriers.
- We provide tracking information once your order is shipped, so you can follow your parcel’s journey.
- Please note that we are not responsible for any customs duties, taxes, or fees that may be incurred in your country. The buyer is responsible for all such charges.
Return Policy
- If you are not completely satisfied with your purchase, you may return the item(s) within 14 days of delivery for a full refund or exchange, provided that the item is in its original condition and packaging.
- Return shipping costs are the responsibility of the customer unless the item is defective or an incorrect product was shipped.
- Before returning an item, please contact our customer service team at contact@shinygem.cn to receive a return authorization and instructions.
- Refunds will be issued within 7-10 business days after the returned item is received and inspected.
Non-returnable items
- Customized or specially ordered items cannot be returned.
- Items that have been damaged or altered after delivery are not eligible for return.
